If a normal day at the office involves your employees running around with their heads cut off because they can never find what they’re looking for, it’s time for a change. Maybe you’ve heard about the benefits of lean manufacturing but you have no idea how or where to start. Or maybe you’re not sure if your organization is ready to make that kind of change. If that sounds like your organization then you as a manager or owner are probably looking for a simplified version of lean manufacturing. The 5S system provides improved: customer service, efficiency, safety and, our favorite, increased profitability.
If you’ve ever watched the TV series “The Office” that was about a fictional paper distribution company called Dunder-Mifflin Inc. you might remember how Regional Manager, Michael Scott, absolutely detested the branch’s human resources representative, Toby Flenderson. Some viewers would wonder what sparked his hatred for Toby, with no obvious reasons in sight. Unfortunately, the events leading up to rivalry were never revealed, but maybe the answer was in our faces all along. Perhaps Michael didn’t like Toby because Toby oversaw all HR paperwork and obligated him to do it.
It makes sense that a manager would rather focus on getting work done (or in Michael’s case, focus on having fun) than using that time to do deal with necessary HR tasks such as timesheets, payroll and expense reporting. We all know those things can be an annoyance, but we also know they must be done. Although there is no way of getting rid of them they don’t have to be stressful and time-consuming.
In recent years, cloud-based software has become increasingly popular with software providers and consumers alike. Of course, it wasn’t always that way. I still remember when Adobe announced that they would only be producing a cloud-based software and their biggest market segments were in uproar. A similar reaction occurred when Microsoft moved their Office Suites to the cloud, creating Microsoft Office 365. More recently, we were in for an even greater surprise when they released Dynamics 365. Now, moving to the cloud (or a SaaS version) has become a normal option. What does that mean for consumers? This means the tasks you can do for your business while on the go are becoming limitless.
Both Acumatica partners and customers flew to sunny San Diego last week for the 3rd annual Acumatica conference. Clients First brought their Acumatica team to the Summit for a 6-day information fest in which we were informed on the progress Acumatica has made over the past year as well as what changes can be expected in the next year. In this article, we will be sharing some of the announcements that were made at the Acumatica Summit 2017.
To run an efficient service industry business it takes more than just a bunch of spreadsheet files or a generic business solution to keep up with service tickets. Whether your team struggles with getting service requests assigned and properly scheduled or there’s a communication problem between employees or with management, Acumatica Field Service Edition has the solution. The Field Services Edition is ideal for professional services and maintenance, repair and overhaul (MRO) services. The suite makes it easy to receive, assign, and track the progress of all service jobs in real-time.
Acumatica’s new field services management (FSM) suite is now available for services companies who need both CRM functionality and scheduling automation. This suite cuts the time it takes to correspond between departments; it speeds the receipt of service request to dispatch by making it easy to communicate and take action wherever you are. FSM streamlines the trivial parts of the process like scheduling the service call and planning the transportation route. It can also:
- Quickly capture service needs and access customer information, product history and resources required to shorten time between call receipt and job assignment.
- Create daily or weekly schedules automatically or using drag-and drop tools on the visual calendar board
- Record the details of equipment and products installed at each customer’s site and track repair parts in stock.
- Establish warranty offers for your customers, specifying which parts are under warranty to avoid confusion, mischarges and objections.
If you would like to learn more about it, we will be having a webinar on March 9th, 2017 at 2 pm CST. It will feature Acumatica expert Tom Costa and Clients First’s Bob Turner as the speakers. Follow this link to register today!
Another Christmas has come and gone, which means it’s time to bring in the new year! The mark of a new year is always an exciting time of hope and anticipation for what the new year will bring. Like every year Nucleus has released what it anticipates for the next year in the technology world. Read this article to learn about some of those predictions.
- 1. The End of On-Premise Security Superiority
You read right, Nucleus predicts that cloud security naysayers will disappear in 2017. This may sound a little far-fetched at first, but when you consider the fact that 2016 has been a big year for cloud computing you will understand why. One of those reasons 2016 was the year for cloud computing is that it has been a turnaround year for many consumer’s perceptions of the cloud’s safety and privacy. A prime example of this is how a top tier business software company, Microsoft, came out with a new, completely cloud-based solution, Dynamics 365. And as such is poised to be one of the first tech companies to reach 1 trillion in market capitalization. Read more
Acumatica is finally revealing their new field services solution in a webinar that is open to field services leaders and anyone that’s interested in learning about Acumatica for Field Services. The purpose of this webinar is to inform both potential and current customers of the maintenance, repair and overhaul (MRO) features available, which include:
What is Machine Learning?
Machine learning is a type of artificial intelligence that analyzes previously collected data and statistics to learn normal behavior. The purpose of machine learning is to promote positive customer experiences by learning what they like and automatically present the more desirable function or item.
If you use the Internet, chances are that you have already been subject to machine learning. Major companies such as Google, Facebook, and Amazon have already benefited from using this method on their customers. To better understand how machine learning works, let’s examine how much machine learning effects our everyday lives.